Frequently Asked Questions
Everything you need to know about your next travel companion.
What materials are used in your luggage collections?
We use premium, aerospace-grade polycarbonate for our hard-shell cases and high-density ballistic nylon for our soft-side bags to ensure maximum durability and lightweight performance.
Do your carry-on bags meet international airline regulations?
Yes, our standard carry-on sizes are designed to fit in the overhead bins of most major domestic and international airlines. We recommend checking individual airline dimensions for specific regional flights.
What is the warranty policy on your products?
Every piece of luggage comes with a limited lifetime warranty that covers functional damage to the shell, wheels, handles, and zippers. We stand by the quality of our craftsmanship.
How long does shipping take and is it free?
We offer free standard shipping on all orders over $150. Delivery typically takes 3-7 business days depending on your location, with expedited options available at checkout.
What is your return policy?
If you are not completely satisfied, you can return your unused luggage in its original packaging within 30 days of purchase for a full refund.
How should I clean and maintain my suitcase?
For hard-shell bags, use a soft cloth with warm water and mild soap. For fabric interiors and soft-side bags, we recommend spot cleaning with a damp cloth and avoiding harsh chemicals.